How do I let you know about a change in my circumstances?

July 12, 2023

We genuinely care about our customers, and want to ensure that our products and services continue to meet your needs, taking into account any special circumstances you may be facing. We understand that life can bring challenges such as mental or physical health issues, financial difficulties, stress, major life events, or other hardships that may affect how you manage your account(s). Let us know how we can support you, whether the situation is permanent or temporary.

If you find yourself in such situations, please don’t hesitate to let us know. We are here to support you. You can use the following channels to tell us about your circumstances::
– by sending an email to [email protected]
– submitting a ticket in the support section of your personal area on our website or app
– using the Telegram bot @altery_supportbot
– calling our phone number +442081911211 during our working hours (08:00 – 16:00 UTC on weekdays).

You can share as much information as you wish, either by giving details or just a general idea of what you’re going through. Rest assured that your information is safe with us, will remain confidential, and you only need to tell us once.

We are committed to treating you fairly and providing support and services that fit your unique situation. Your satisfaction is our priority, and we’ll do our best to address your needs accordingly.

Can’t find what you’re looking for?​

Write to us about your issue and we will try to resolve it as soon as possible.​