Complaints form​

We are sorry if you are dissatisfied with our service. To tell us about your complaint, please use this form and explain what happened in as much detail as possible. Once you have submitted this form, we will email you to acknowledge receipt of your complaint.

About you

What is your email address?*

What is your name?*

Are you an Altery customer?

About your complaint

What transactions does your complaint relate to?*

When did the problem happen?*

What happened?*

What do you think we did wrong?*

How have you been affected by the problem?*

What can we do to put things right?

Is there anything else you’d like to tell us?

Supporting evidence

Please upload any supporting information you would like us to review

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