Complaints Policy
Should you feel you have not received adequate service from Altery and wish to make a complaint, please do so by clicking on the Complaints Form here.
Should you feel you have not received adequate service from Altery and wish to make a complaint, please do so by clicking on the Complaints Form here.
Altery Complaints Process
1. Provide as much information as possible to ensure we can adequately investigate your complaint.
2. Once the complaint form has been submitted, we will acknowledge your complaint within 3 working days.
3. We will investigate and make every effort to send a final response to you within 15 working days of receiving the complaint. If we are unable to resolve the complaint within the 15 working days, we will provide an update outlining the reasons why.
4. If more than 35 working days have passed and you have not yet received a final response, or if you are unsatisfied with the response given, you may be eligible to refer your complaint to the Financial Ombudsman Service.
1. Provide as much information as possible to ensure we can adequately investigate your complaint.
2. Once the complaint form has been submitted, we will acknowledge your complaint within 3 working days.
3. We will investigate and make every effort to send a final response to you within 15 working days of receiving the complaint. If we are unable to resolve the complaint within the 15 working days, we will provide an update outlining the reasons why.
4. If more than 35 working days have passed and you have not yet received a final response, or if you are unsatisfied with the response given, you may be eligible to refer your complaint to the Financial Ombudsman Service.
Financial Ombudsman Service (FOS)
Contact details:
Telephone: 0800 023 4567
Email: [email protected]
Website: www.financial-ombudsman.org.uk
You must refer your complaint to the FOS within 6 months of receiving our final response.
Contact details:
Telephone: 0800 023 4567
Email: [email protected]
Website: www.financial-ombudsman.org.uk
You must refer your complaint to the FOS within 6 months of receiving our final response.
Legal Information
Altery is a registered trademark of Heado Limited, registered in Cyprus (Registration No. HE415141), and is regulated as an Electronic Money Institution (EMI) by the Central Bank of Cyprus (License No. 111.1.1.11/2024).
All rights reserved. © 2025
Legal Information
Altery is a registered trademark of Heado Limited, registered in Cyprus (Registration No. HE415141), and is regulated as an Electronic Money Institution (EMI) by the Central Bank of Cyprus (License No. 111.1.1.11/2024).
All rights reserved. © 2025
Legal Information
Altery is a registered trademark of Heado Limited, registered in Cyprus (Registration No. HE415141), and is regulated as an Electronic Money Institution (EMI) by the Central Bank of Cyprus (License No. 111.1.1.11/2024).
All rights reserved. © 2025
Legal Information
Altery is a registered trademark of Heado Limited, registered in Cyprus (Registration No. HE415141), and is regulated as an Electronic Money Institution (EMI) by the Central Bank of Cyprus (License No. 111.1.1.11/2024).
All rights reserved. © 2025