Raise a complaint
Should you feel you have not received adequate service from Altery and wish to make a complaint, please do so by clicking on the Complaints Form here.
Altery Complaints Process
1. Provide as much information, to ensure we can sufficiently look into your complaint.
2. Once the complaint form has been submitted, we will acknowledge your complaint within 3 working days.
3. We will investigate and endeavour to send a final response to you within 15 working days of receiving the complaint. In the event we have not been successful in resolving the complaint within the 15 working days, we will provide an update outlining why.
4. If more than 35 working days have passed and you have yet to receive a final response or you are unsatisfied with the response given, you may be eligible to refer your complaint to the Financial Ombudsman Service.
Financial Ombudsman Service (FOS)
Contact details:
Telephone: 0800 023 4567
Email: [email protected]
Website: www.financial-ombudsman.org.uk
You must refer your complaint to the FOS within 6 months of receiving our final response.
Altery Ltd., registered in England and Wales under company number 06984177, with registered office at One Canada Square, Office 24, Hgs 24, London, England, E14 5AB, is authorised by the Financial Conduct Authority as an Electronic Money Institution (FCA Firm Reference Number 901037).
Electronic money services are regulated under the Electronic Money Regulations 2011.
Client funds are safeguarded in accordance with FCA requirements, not the Financial Services Compensation Scheme (FSCS).
You may verify our authorisation on the Financial Services Register.
Altery EU Ltd., registered in Cyprus under company number HE 415141, with its registered office at Andrea Kariolou, 38 Agios Athanasios, 4102, Limassol, Cyprus, is authorised and regulated by the Central Bank of Cyprus as an Electronic Money Institution under the Electronic Money Laws of 2012 and 2018 (Licence No. 115.1.3.61).
Altery EU Ltd. has not yet launched its services. When services become available, client funds will be safeguarded in segregated accounts in accordance with applicable legislation.
You may verify our authorisation on the Central Bank of Cyprus public register.
All rights reserved. © 2026
Altery Ltd., registered in England and Wales under company number 06984177, with registered office at One Canada Square, Office 24, Hgs 24, London, England, E14 5AB, is authorised by the Financial Conduct Authority as an Electronic Money Institution (FCA Firm Reference Number 901037).
Electronic money services are regulated under the Electronic Money Regulations 2011.
Client funds are safeguarded in accordance with FCA requirements, not the Financial Services Compensation Scheme (FSCS).
You may verify our authorisation on the Financial Services Register.
Altery EU Ltd., registered in Cyprus under company number HE 415141, with its registered office at Andrea Kariolou, 38 Agios Athanasios, 4102, Limassol, Cyprus, is authorised and regulated by the Central Bank of Cyprus as an Electronic Money Institution under the Electronic Money Laws of 2012 and 2018 (Licence No. 115.1.3.61).
Altery EU Ltd. has not yet launched its services. When services become available, client funds will be safeguarded in segregated accounts in accordance with applicable legislation.
You may verify our authorisation on the Central Bank of Cyprus public register.
All rights reserved. © 2026
Altery Ltd., registered in England and Wales under company number 06984177, with registered office at One Canada Square, Office 24, Hgs 24, London, England, E14 5AB, is authorised by the Financial Conduct Authority as an Electronic Money Institution (FCA Firm Reference Number 901037).
Electronic money services are regulated under the Electronic Money Regulations 2011.
Client funds are safeguarded in accordance with FCA requirements, not the Financial Services Compensation Scheme (FSCS).
You may verify our authorisation on the Financial Services Register.
Altery EU Ltd., registered in Cyprus under company number HE 415141, with its registered office at Andrea Kariolou, 38 Agios Athanasios, 4102, Limassol, Cyprus, is authorised and regulated by the Central Bank of Cyprus as an Electronic Money Institution under the Electronic Money Laws of 2012 and 2018 (Licence No. 115.1.3.61).
Altery EU Ltd. has not yet launched its services. When services become available, client funds will be safeguarded in segregated accounts in accordance with applicable legislation.
You may verify our authorisation on the Central Bank of Cyprus public register.
All rights reserved. © 2026
Altery Ltd., registered in England and Wales under company number 06984177, with registered office at One Canada Square, Office 24, Hgs 24, London, England, E14 5AB, is authorised by the Financial Conduct Authority as an Electronic Money Institution (FCA Firm Reference Number 901037).
Electronic money services are regulated under the Electronic Money Regulations 2011.
Client funds are safeguarded in accordance with FCA requirements, not the Financial Services Compensation Scheme (FSCS).
You may verify our authorisation on the Financial Services Register.
Altery EU Ltd., registered in Cyprus under company number HE 415141, with its registered office at Andrea Kariolou, 38 Agios Athanasios, 4102, Limassol, Cyprus, is authorised and regulated by the Central Bank of Cyprus as an Electronic Money Institution under the Electronic Money Laws of 2012 and 2018 (Licence No. 115.1.3.61).
Altery EU Ltd. has not yet launched its services. When services become available, client funds will be safeguarded in segregated accounts in accordance with applicable legislation.
You may verify our authorisation on the Central Bank of Cyprus public register.
All rights reserved. © 2026