Altery Complaints Process
1. Provide as much information, to ensure we can sufficiently look into your complaint.
2. Once the complaint form has been submitted, we will acknowledge your complaint within 3 working days.
3. We will investigate and endeavour to send a final response to you within 15 working days of receiving the complaint. In the event we have not been successful in resolving the complaint within the 15 working days, we will provide an update outlining why.
4. If more than 35 working days have passed and you have yet to receive a final response or you are unsatisfied with the response given, you may be eligible to refer your complaint to the Financial Ombudsman Service.